Reserve Bank of India's Deputy Governor M Rajeshwar Rao on Thursday asked banks to focus more on redressal of customer grievances.
He said banks are "hugely invested" in customer acquisition but paying little attention to upping redressal of customer grievances.
"Unfortunately, it appears that the efforts of the banks to provide timely solutions to customer grievances have not kept pace with explosion in technology and products," Rao said addressing the annual Fibac event here.
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